Warranties
Last updated: September 1, 2026
These terms apply to business phone devices provided by UNIFY Marketing & Technology Solutions LLC ("UNIFY") with an active UNIFY phone service. They are part of the UNIFY Terms & Conditions.
Purchased phones
Business phone devices purchased by the Client are covered under a limited replacement warranty for the first two (2) years of the active service contract, beginning on the device activation date. This warranty applies only to manufacturer defects or device failures occurring under normal and intended use.
The warranty does not cover damage, malfunction, or failure resulting from, including but not limited to:
- Abuse, misuse, negligence, or improper handling
- Accidental damage (including drops, crushing, or impact)
- Liquid or water damage of any kind
- Exposure to extreme temperatures or environmental conditions
- Unauthorized repairs, modifications, or alterations
- Power surges, improper installation, or incompatible accessories
- Any other damage caused directly or indirectly by human action or influence
Devices determined to have damage excluded under this warranty are not eligible for replacement and may require repair or replacement at the Client's expense.
After the two-year warranty period ends, devices are no longer covered, and replacement or repair is the sole responsibility of the Client unless otherwise agreed to in writing.
Rented phones
Rented phone devices are covered under a limited replacement warranty for the duration of the rental term. This warranty applies only to manufacturer defects or device failures occurring under normal and intended use.
The warranty does not cover damage, malfunction, or failure resulting from, including but not limited to:
- Abuse, misuse, negligence, or improper handling
- Accidental damage (including drops, crushing, or impact)
- Liquid or water damage of any kind
- Exposure to extreme temperatures or environmental conditions
- Unauthorized repairs, modifications, or alterations
- Any other damage caused directly or indirectly by human action or influence
Devices found to have excluded damage will not qualify for warranty replacement and may be subject to repair or replacement fees at the sole discretion of UNIFY.
Rented devices remain the property of UNIFY and must be returned, or their remaining value paid, when the rental ends.
Service term
The term begins on the Cutover Date and continues through a 5-year contract. At the end of the term, the Agreement renews for one (1) year unless Customer gives written notice of non-renewal at least thirty (30) days before expiration, or renewal is prohibited by law. Customer must pay for Services through the end of the term, and expiration does not waive unpaid charges.
Questions
billing@unifymts.com or 419-740-1010.