Outbound Call Center Solution
Make it simple for your call center agents and supervisors to deliver greater customer experience.
Complete Features | Reliable | Easy to Manage
Drive sales and proactively support customers,
all in one platform
U-REACH outbound call center is designed to supercharge your proactive outreach efforts with advanced dialing automation and easy campaign management. With a complete list of UC & C features, it drive your revenue growth through smarter, data-driven outbound strategies.
Step up proactive outreach
Maximize campaign efficiency with 3-in1 auto dialers (Power, Progressive, and Agentless) to ensure every call counts.
Empower your teams
Centralize call list, contact details, call dispositions, and callback schedules in one convenient campaign call inbox.
Unlock actionable insights
Optimize operations with a campaign wallboard featuring key performance metrics, call logs, and more in one place.
Improve security & compliance
Stay secure with GDPR/PCI compliance and automatic DNC list screening — operate with confidence from one reliable platform.
Speed Up Lead Generation with Automated Dialers
U-REACH offers 3-in-1 auto dialer modes which reduce manual dialing efforts, allowing agents to focus on conversions and enhance the overall customer engagement.
Progressive Dialer
Dials a call based on the agent's availability, ensuring a 1:1 agent-to-call ratio.
Power Dialer
Dials a call based on the agent's availability, ensuring a 1:1 agent-to-call ratio.
Agentless Dialer
Transfers connected contacts to the pre-configured destination such as IVR or voicemail for maximized efficiency.
Unified Agent Workspace to Streamline the Operations
Equip your outbound queue agents with a centralized, intuitive interface that simplifies workflows. The Call Inbox offers a dedicated workspace where agents can manage all their outbound calls, switch agent status, and perform call operations like answering, hanging up, and more — with just a few clicks.
Active & waiting outbound call list in one view
Handle calls with simple, fingertip controls
Complete view of customer details
Label calls and add follow-up remarks
Scheduled callback, no opportunity is missed
Easy Outbound Call Campaign Management
Maximizing outreach by running outbound call campaigns. Enable outbound queue managers to effortlessly create, schedule, and monitor outbound call.
Power Dialer
Call Attempt Control
Progressive Dialer
Call Disposition Tags
Agentless Dialer
Unified Campaign View
Dialing Hours
Outbound Queue Management
Dialing Logs
Intelligent Call Routing
Dialing Contacts Importing
Call Recording
Custom Caller ID
Call Analytics & Reporting
Local Presence
CRM integrations
Do Not Call(DNC) List
More for a greater customer experience
Omnichannel Messaging
Provide customers more ways to get in touch with live chat and integration with WhatsApp, Facebook, and SMS. Access and repond to messages from multiple channels in one place.
CRM Integration
Rich ready-made CRM/helpdesk integrations to automate repetitive tasks, keep a central record of customer interactions, and elevate agent productivity.
Inbound Call Center
Packed with queue panel, wallboard, call center reports, and more, making it simple for your agents and supervisors to deliver greater customer experience.