Omnichannel Messaging
Manage all your digital channels messages in one place, directly from Yeastar Linkus UC Clients.
All customer interactions under one roof
Offer your customers more ways to get in touch. U-Reach Phone System goes beyond voice & video with an omnichannel inbox for messaging channels like SMS and WhatsApp. You can now receive and process customer conversations, all in one single platform.
Calls, Video, Live Chat, SMS, WhatsApp, and Facebook Messages
Help clients across multiple chat channels in one single interface
Remove the need to switch between apps
Keep a central record of all your chat conversations
Have your team chat with customers from anywhere using U-Reach for mobile, desktop, and web
Auto Team Assignment
Auto-route customer messages to the right agent or queue. Allow both 1:1 conversations and group chats to deliver faster, more personalized support.
Chats to Calls
Elevate chats to voice calls in one simple click to improve customer interaction.
Contact Matching
CRM and helpdesk integration for contact matching as messages come in.
Live Chat
U-Reach Live Chat enhances your website’s conversion rates by enabling real-time communication with visitors via chat and calls. Make chat widget your own by custom styling, auto message response, and more to match your brand and handle omnichannel conversations in one place.
Embeddable on any website or CMS platforms
Click to chat and call (audio & video)
Optional pre-chat form to capture leads
Follow visitors’ browser language
Real-time preview of your chat box configuration
WhatsApp and Facebook Integration
Reach billions of active users by integrating WhatsApp Business Platform and Facebook Messenger. Scale your support & sales capacity with real-time chat services and improve customer interactions with instant responses.
Handle WhatsApp and Facebook messages directly in Linkus
WhatsApp message templates and Facebook message tags for after 24-hour message sending
Route/transfer a chat to a queue or colleague to share the workload
Send bulk WhatsApp messages via the outbound message campaign
Detailed channel stats & chat records for performance review
Unlimited WhatsApp accounts and Facebook channels
SMS text messaging
Send and reply to your business SMS messages, right from the U-Reach App. Enable proactive SMS-based services for customer relationship building, appointment confirmation, promotions, reminders, and more.
One-way and two-way SMS/MMS
Send bulk SMS messages via the outbound message campaigns
Message through biz number & keep personal number private
Respond from anywhere via the web, desktop, or mobile
Detailed message count stats & downloadable chat logs with a particular user or number
Seamless and unlimited SMS trunk integrations with template
Ideal for customer care, sales, and support
Contact Center
Chat Support
Drive sell opportunities with real-time chat and two-way conversations. Increase agent efficiency by 2X with all customer inquiries in one place.
Outreach & Bulk Notifications
Achive the highest WhatsApp and SMS message delivery rate with outbound bulk messaging. Easily engage with customers for reminders, promotions, and more.
All-inclusive Inbound Call Center Features
Automatic Call Distribution (ACD)
Interactive Voice Response (IVR)
Skill-based Routing
Priority Queue & Acceleration
Ring Group
Queue Callback
Queue Panel
Queue Call Logs
Missed Call Disposition
Queue Manager
Dynamic & Statistic Agents
Call Recording
Call Monitoring
Call Whisper & Live Coaching
Call Transfer (Cold/Warm)
Three-way Calling
Custom Voice Prompts
Music on Hold
Queue Position Announcement
Estimated Wait Time Announcement
Linkus Softphones
Computer Telephony Integration (CTI)
Wallboard & Real-time Analytics
SLA Monitoring
Post-Call Surveys
Agent Performance Reports
Queue Performance Reports
Satisfaction Survey Report
CRM Integration
Helpdesk Integration
Omnichannel Support
Voicemail Transcription
More in the brochure