The way businesses communicate is evolving—and traditional phone systems can’t keep up. If you’re still on landlines or on-prem PBX hardware, it’s time for a smarter, more flexible solution. We design and deploy cloud PBX for small business so your team can work anywhere—without losing quality or control.
At UNIFY Marketing & Technology Solutions (UNIFYmts), we streamline communication with Cloud PBX and VoIP services built for today’s mobile, hybrid teams.
What Is Cloud PBX?
A Cloud PBX (Private Branch Exchange) runs over the internet instead of copper lines or bulky on-site gear. You get full PBX functionality—extensions, call routing, voicemail, auto-attendants—without the hardware headaches. Paired with VoIP phones or softphones, your team can call, meet, and message from virtually anywhere. Learn more about VoIP over the internet.
Key Benefits of a Cloud PBX System
1) Mobility with Web & Mobile Apps
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iOS/Android apps and web softphones let employees make/receive calls, access voicemail, check call history, and chat from anywhere—office, home, or on the road.
2) Real Cost Savings
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Ditch hardware and maintenance fees. VoIP typically lowers spend with predictable, flat-rate pricing—and you can add users in minutes without new wiring.
3) Big-Company Features for Small Teams
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Auto-attendants and custom greetings
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Smart call routing, queues, ring groups, and forwarding
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Voicemail-to-email (with transcription options)
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Business hours rules and built-in conferencing
4) Security & Reliability
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Encrypted calling and provider redundancy deliver 99.999% uptime. Add failover and disaster recovery so phones keep working during local outages.
Why UNIFYmts?
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Right-sized design: tailored to your team size, locations, and workflows
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White-glove setup: number porting, device provisioning, call flows, training
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Local support: real humans who handle changes, adds, and issues fast
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Integrations: connect to CRM/helpdesk tools to log calls and speed service
Ready to Modernize?
Upgrade to the cloud and give your team a phone system that’s flexible, secure, and easy to manage. Schedule a free demo to see how a modern VoIP system can cut costs and lift productivity—without the headaches. For broader support, explore our Managed IT services.
FAQs
How is Cloud PBX different from on-prem PBX?
Cloud PBX lives in the cloud—no on-site hardware to buy or maintain. You get the same (or better) features with simpler scaling and lower costs.
Do we need new desk phones?
Not necessarily. Many plans support existing SIP phones. You can also use mobile apps and web softphones—no desk hardware required.
Will call quality suffer?
With a stable connection and proper QoS, VoIP call quality is excellent. We assess your network and configure priorities to keep audio crisp.
What about reliability during outages?
Cloud PBX includes failover options—like forwarding to mobiles or alternate sites—plus provider redundancy to maintain service continuity.
Can it integrate with our CRM?
Yes. Popular CRMs and helpdesks can auto-log calls, screen-pop records, and centralize customer interactions.
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