Consumers are demanding instant gratification more than ever. One of the best ways that you can ensure that your customers receive an immediate response when they contact your business is to invest in a high-quality business phone system. Below are five tips to help you select the right business phone system for your business.
1) Consider the size and nature of your company. Phone systems vary greatly depending upon the features you require. Whether you are the owner of a small business seeking a dependable system with voice mail and call transfer, or the founder of a growing call center in search of a sophisticated system with ESI Auto Attendant, you should carefully evaluate systems to choose one that will meet your needs.
2) Choose a phone system that includes a warranty and outage protection. Phone outages and problems are unpredictable and seem to strike at the most inopportune times, especially in northern Ohio. When evaluating phone providers, be sure to inquire about the system’s warranty.
3) Make sure you select an accessible phone system provider. Your new phone system should be installed and managed by a provider who is knowledgeable and easily accessible. Ideally, your phone system should include the following items:
- A commitment to responding to your needs swiftly and professionally
- Ability to provide remote tech support
- Support staff that is local and that can provide on-site support
4) Consider your company’s future goals when finalizing your decision. Failure to consider your company’s projected growth or evolution can hinder your ability to select a phone system that will meet your short-term and long-term needs. Factors to consider include the following:
- Plans to introduce new software platforms or CRMs that would require compatibility with your phones
- Potential expansion into overseas markets which would require regular contact with remote workers
- A desire to introduce more sophisticated features such as automated call distribution
5) Enlist the guidance of an expert in the digital phone industry. There is no substitute for an experienced phone service provider. UNIFY marketing and technology solutions combines cutting-edge phone technology with stellar customer service to enable their clients in northwest Ohio to thrive. Contact one of our digital phone specialists today to see how we can help you transform your Toledo area business with a high-quality business phone system!